Privacy Policy | SMS/Text Messaging Communications
Escape Ministries

Escape Ministries is committed to protecting the privacy of students, families, and community members. This Privacy Policy explains how we collect, use, and safeguard personal information in connection with SMS (text messaging) communications.

1. Information We Collect
When you opt in to receive SMS communications, we may collect:
Name
Mobile phone number
Relationship to a student (if applicable)
Communication preferences
Information voluntarily provided through text messages

2. How We Use Information
We use SMS communications to:
Provide updates related to programs, services, and participation
Coordinate schedules, appointments, and activities
Facilitate communication between staff (including social workers), students, and families
Respond to questions or requests for assistance

3. Consent to Receive SMS Messages
By providing your mobile number and opting in, you expressly consent to receive SMS messages from Escape Ministries. Opt-in may occur through written forms, website submissions, or verbal consent.
Message frequency varies based on program participation and individual needs. Message and data rates may apply. You may opt out at any time by replying STOP to any message. For assistance, reply HELP or contact us directly.

4. Minor and Guardian Consent
Escape Ministries primarily serves youth under the age of 18. SMS communication with minors will occur only with appropriate consent from a parent or legal guardian, or as permitted under applicable program guidelines and laws. By opting in on behalf of a minor, you confirm that you are the parent or legal guardian and consent to receive communications related to the student’s participation.
In some cases, both the student and guardian may receive communications, depending on the nature of services provided.

5. Information Sharing and Disclosure
Escape Ministries does not sell, rent, or share personal information with third parties for marketing or promotional purposes.
We may share information only when necessary to:
Deliver services and communications (including through our SMS provider, Net2Phone)
Comply with legal obligations
Protect the safety and well-being of students, families, or staff

10DLC / Messaging Compliance Statement: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent information will not be shared with any third parties.

6. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect personal information. However, SMS messaging is not a fully secure form of communication, and we cannot guarantee absolute security.

7. Confidentiality Notice
While we make reasonable efforts to maintain confidentiality, text messaging may not be secure. Please avoid sharing highly sensitive personal, medical, or legal information via SMS.

8. Your Rights and Choices
You have the right to:
Opt out of SMS communications at any time by replying STOP
Request access to or correction of your information
Withdraw consent for communications

9. Contact Information
For questions about this policy or SMS communications, please contact:
Escape Ministries
202 E 32nd St, Holland, MI 49423
616-396-4481
operations@escape-out.org

10. Policy Updates
Escape Ministries may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.